Frequently Asked Questions

Welcome to Tom Milano. We’re thrilled to have you here and excited to answer any questions you may have about our products and brand. Here, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, please don’t hesitate to contact our customer support team for further assistance.

Got any Questions?

    How Can I Order?

    You can place an order by our official website or visit any of our store to reserve the products for you. 

    What makes Tom Milano so unique?

    Our perfumes are crafted with the finest ingredients from around the world. We take pride in creating unique, long-lasting scents that are free from harmful chemicals. Each fragrance is carefully designed to evoke emotions and memories, making it a one-of-a-kind olfactory experience.

    How Do I Cancel My Order?

    You can cancel your order by email or chatting with our live agent before it gets shipping to your location.

    How do I choose the right perfume for me?

    We understand that choosing the perfect fragrance can be a personal journey. To help you find the right scent, You can visit one of our retail stores to sample our perfumes in person and get expert advice from our fragrance specialists, and choose the product from our variety of collection.

    What is the difference between eau de parfum (EDP) and eau de toilette (EDT)?

    Eau de parfum (EDP) contains a higher concentration of fragrance oils compared to eau de toilette (EDT), resulting in a longer-lasting scent. EDP is ideal for special occasions and evening wear, while EDT is lighter and perfect for everyday use. Our all fragrances of Perfumes are Eau de parfume.

    Can I return or exchange a perfume if I'm not satisfied with my purchase?

    Yes, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 7 days of receiving your order for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

    Do you offer international shipping?

    Yes, we offer international shipping to many countries around the world. Shipping fees and delivery times may vary depending on your location. Please check our Shipping & Delivery page for more information.

    How can I track my order?

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and also you can email us!

    Are there any promotions or discounts available?

    We occasionally run promotions and offer discounts to our valued customers. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media.

    Can I purchase Tom Milano perfumes in-store?

    Yes, you can find our perfumes in selected retail stores. We have many authorized dealers around the world, especially in London, Dubai, Paris.

    How can I contact your customer support team?

    You can reach our customer support team through our email - info@tommilano.com. We're here to assist you with any questions, concerns, or inquiries you may have.

    At Tom Milano we’re always committed to providing you with exceptional fragrances and outstanding customer service. Thank you for choosing us for your fragrance journey.